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Please email us at contactus@getlabh.com

FAQ

Frequently Asked Questions

What is price match?

Every retailer has their own price matching policy to match a lower price available on the exact same item either in store or online or at the other retailer's offerings - if you can prove it.

What is price drop policy?

If a price of an item is decreased within a specified time frame, you may be eligible to get the difference back from the retailer. It is at the sole discretion of the retailer to honour the price drop service if they find it eligible.

What are the major retailers having these policies?

Most of the popular retailers have either a price match or price drop or a regular return policy.

How does your tool work?

Just add your purchases in your account via barcode or simply providing us the exact item URL from its original retailer and we'll do the rest. Please visit "How to use Labh" section.

Do I need to create an account to take advantage of your service?

Yes, we create a customized list of all your purchases and save it uniquely under your account.

What is the minimum age required to create an account?

Currently, we require users to be minimum 18 years old to create an account.

How do I save money or in your words get Your Profit?

Once you provide us the purchase detail(s), we search for the lowest price available at various retailers and compare with the price you paid (excluding taxes). Once we find a lower price available, we will alert you via notifications or email or both. You are advised to contact your original retailer as soon as possible to get your money back. Most of the retailers will refund you via the mode of payment or in some cases provide you with a gift card for future uses. Please keep the original receipt for your savings.

Do you provide guarantee on lowest price available?

We try to search the item(s) frequently and at the same time retailers keep updating prices in their websites. As much as we will try to provide you the lowest price available- it may not be available when you contact the retailer. Hence, we advise you to get in touch with your original retailer as soon as possible to get the price difference.

How long do you search the items for?

It's up to you to decide how long we should search your item for. Usually every retailer may honour the price match/ price drop for 15/30/60/90 days or some may even have life time price matching policies. If the item has passed the days as per policy you may have the option to RETURN the item and RE-BUY at a LOWER Price either from the same retailer or from the one we will suggest; hence, we ask for the accurate return days as mentioned in most of the receipts. Once item passes the expected return date it becomes in-active and gets removed from the list for monitoring. Your active purchases in "My Shopping" tab shows the lists of items we are monitoring for you.

What are the items excluded in monitoring?

We will try to monitor most of the return eligible items. Some things like gas, groceries or non returnable services are excluded.

What happens if an item is not found via barcode scan in the mobile app?

Either search the item on internet or find it in retailer's website and provide us the URL in the "Purchase URL" section. We'll find the exact item and monitor the prices for you.

Where can we contact you?

Please email us at contactus@getlabh.com.

This document was last updated on March 04, 2021

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